FAQ

Frequently Asked Questions (FAQ)


 

1. How do I place an order?

Simply add products to your cart, proceed to checkout, enter your details, select a payment method, and complete your purchase. You will receive an order confirmation via email.

2. What payment methods do you accept?

We accept:

  • Credit Card (Visa, Mastercard, Maestro)
  • Apple Pay & Google Pay
  • Klarna (Pay Later)
  • Shop Pay

3. What are the shipping costs?

Shipping is free for all orders, including international orders. No extra charges apply at checkout. 

4. How do I use a discount code?

During checkout, you’ll see a field where you can enter your discount code. The discount will be applied automatically to your total amount.

5. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and save your details for future purchases.

6. What is your return policy?

You can return items within 30 days, as long as they are unused and in their original packaging.

7. How long will it take for my order to arrive?

Orders are usually processed and shipped within 6-10 business days. The delivery time depends on your location and the chosen shipping methods. You will receive a tracking number once your order has been shipped so that you can track the progress.

8. Can I cancel or change my order after I place it?

If you want to cancel or change your order, please contact us as soon as possible at contact@beyoushop.co.uk .We do our best to adjust your order before it is shipped, but once your order is shipped, we can no longer change it.

9. What happens if I receive a damaged product?

If you have received a damaged or defective product, please contact us within 48 hours at contact@beyoushop.co.uk . Send us a photo of the damaged product, and we will be happy to help you with the process of returning and/or replacing the product.

10. How do I get a refund after a return?

After we receive and inspect your return, your refund will be processed within 5-7 business days to your original payment method.

11. How do I know if a product is in stock?

Stock availability is shown on the product page. If an item is out of stock, you can sign up for a restock notification.

12. How can I contact Beyou?

If you have any questions, you can contact us via email at contact@beyoushop.co.uk or fill in the contact form on our website.